Cirrus Aircraft Pilot - Delivery SR & SF in Alcoa, Tennessee
Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee. Find out more at www.cirrusaircraft.com.
Cirrus offers a competitive benefits package that includes: health, dental, life, short and long-term disability insurance, flexible spending account, 401K retirement savings plan, voluntary vision, Employee Referral Incentive Program, vacation and holiday pay. Additionally, all employees enjoy a discount at the company store and exclusive discounts from our world-class partners, like Garmin, Bose, AT&T, Microsoft, Fastenal and more.
The Delivery Pilot – SR Series sets the industry standard for aircraft delivery and represents the Cirrus Service Essentials at all times. The Cirrus Delivery Pilots are primarily responsible for presenting new aircraft to customers in our Delivery Center, being the face of the company during the acceptance process, and conducting the aircraft acceptance flight with the customer. He or she is responsible for sustaining an efficient, accommodating, and informative protocol for the transfer of aircraft ownership from Cirrus to the client. Keeping clients’ needs paramount, he or she supports critical phases of the aircraft delivery process, to include aircraft completion, ferry from the manufacturing facility to the Vision Center, final inspection and preparation, presentation of the aircraft to the customer and acceptance flight, and transition to the ownership phase. Superior client hospitality skills, technical knowledge, leadership, and organizational skills are crucial.
Duties and Responsibilities/Essential Functions
Maintains a culture of hospitality to enhance the Cirrus brand and aircraft ownership experience.
Administers the presentation of aircraft to customers in a safe, welcoming, informative, and comfortable environment. Educates the customer on the features of their aircraft, to include ground presentations and demonstration flights.
Acts as a liaison between the customer and associated departments, ensuring any maintenance or cosmetic discrepancies are remedied in a timely manner and to the customer’s satisfaction.
Supports the final phases of aircraft completion, ferry logistics, delivery staging and timing, and coordination with clients.
Ensures that aircraft meet or exceed cosmetic and mechanical standards, are completed on-time, with the correct supporting equipment, using the highest level of attention to detail.
Oversees and coordinates the presentation of pre-owned aircraft and any aircraft at the Vision Center for service or aftermarket upgrades.
Works with related departments to continually improve the aircraft finishing and aircraft presentation process.
Communicates effectively in a timely manner with customers and internal Cirrus departments, including Sales, Delivery Experience, Flight Operations, and Service to ensure that internal coordination is maintained in order to provide exceptional customer experience.
Seeks to continually modernize and streamline the interface between the client and key aircraft acquisition roles at Cirrus.
Maintains an adequate inventory of supporting equipment for each aircraft. Works with Shipping, Parts, and Purchasing to ensure equipment is in stock and available for every delivery.
Performs, on an as-needed basis, corporate flight missions, including demonstration flights, sales event support, maintenance flights, customer acceptance flights, and corporate missions.
Maintains expert knowledge level of all aircraft features and functionality
Manages condition of delivery showrooms and aircraft hangars.
Supports Line Service Personnel as required in moving aircraft, updating avionics databases, and other related tasks.
Maintains airfield driving privileges to recover aircraft if needed
Evaluates weather conditions and other factors to determine a safe go/no go decision while complying with Cirrus safety and operation manuals.
Works efficiently and effectively as an individual in team settings, consisting of Cirrus employees or outside vendors
Maintains flight proficiency and currency in the SR Series aircraft
Assists in cleaning aircraft, hangars and office areas as required.
Will be required to perform other duties as requested, directed or assigned.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Bachelor’s degree or equivalent combination of education and experience is required
Applicant must possess an FAA Commercial pilot's license with airplane single engine land rating
CFII and Cirrus experience preferred
1000 hours total time preferred
A valid first or second-class FAA Medical Certificate is required
Ability to obtain a non-movement area MKAA ramp badge
To perform the job successfully, an individual should demonstrate the following competencies:
Energizes the Cirrus Service Essentials
Anticipates guests' needs and responds promptly.
Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Ensures Accountability: Holds self and others accountable to meet commitments.
Excellent communication skills, both written and verbal
Dependability/Initiative: Assumes ownership of actions; follows instructions, offers ideas, and follows through on commitments; volunteers readily and offers to help and assist when work is complete; and commits to additional hours when necessary.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. It’s no wonder why Knoxville was recently named as a Top 10 Destination on the Rise by Trip Advisor.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.