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Robert Half Customer Service Representative in Albuquerque, New Mexico

Description We are in search of a diligent Logistics Clerk to join our team in the wholesale distribution industry, based in Albuquerque, New Mexico. The position involves handling purchase order processing, customer service, and some administrative tasks. This role offers a contract employment opportunity and will be based in a cubicle environment.

Responsibilities:

• Handle customer inquiries via phone and email, aiming to increase knowledge of our entire product offering.

• Work closely with Sales consultants, performing administrative functions that ensure our customers' needs are met.

• Support the Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.

• Update customer contracts, coordinate deliveries with the warehouse, invoice logistics, and answer sales calls for general information.

• Assist customers with purchase order and RMA/RGA processing.

• Maintain a strong phone presence, answering inbound calls and assisting with customer service.

• Utilize Microsoft Outlook and Excel for various tasks.

• Possess a strong attention to detail, ensuring accuracy in all tasks.

• Perform additional tasks as needed, including potential cash collection and payroll processing activities.

• Develop and maintain strong organizational and time management skills to meet deadlines and handle multiple tasks simultaneously. Requirements • Proficient in Microsoft Excel and Microsoft Outlook

• Strong communication and customer service skills

• Experience with answering inbound calls and sales calls

• Familiarity with handling invoices and cash activity

• Capable of providing workstation support

• Knowledge of logistics and ability to manage deliveries

• Ability to handle payroll functions and accounting functions

• Experience with processing purchase orders

• Strong time management and organizational skills

• Ability to assist customers in a professional and courteous manner

• Proficient computer skills

• Experience with preparing quotations

• Knowledge of customer contracts

• "A Plus" certification is desirable but not mandatory

• Able to efficiently manage sales calls and customer contracts

• Familiarity with accounting functions would be advantageous

• Excellent organizational skills and ability to manage multiple tasks simultaneously.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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