Description

Rachel Miller is partnering with a non profit in the Albany Area on an exciting opportunity for a Program Lead. This role involves overseeing the day-to-day operations of our program team, ensuring objectives are met and staff performance is optimized. The ideal candidate will have strong leadership skills and the ability to manage a variety of tasks within our industry.

Responsibilities:

• Effectively manage the daily activities of the program team

• Supervise the performance of direct reports and ensure team objectives are met

• Evaluate team productivity through monitoring and tracking performance measures

• Provide coaching and identify professional development opportunities for team members

• Monitor program participants and provide support throughout the program life cycle

• Oversee the caseload intake process, ensuring it is streamlined and well-defined

• Collaborate with Program Coordinators and Program Specialists to meet project deadlines

• Utilize data to monitor service delivery and make recommendations to improve outcomes

• Conduct internal audits to ensure all required paperwork is accurate and meets deadlines

• Provide guidance to program participants and assist with training for new Program Specialists and Program Coordinators

Requirements

Bachelors Degree in Social Work, Public Health, or related field

3 years of experience in human services

2 years of experience in Medicaid

2 years of supervisory experience

Working Knowledge of Microsoft Office, specifically Excel

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