Department/Unit:

Practice Administration

Work Shift:

Day (United States of America)

Administrative Coordinator

Location – Albany, NY

We have an exciting opportunity for health care employees or entry level candidates looking to join our team as an Administrative Coordinator.

An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (40 hours/week) Monday – Friday during normal business hours.

Primary Job Responsibilities:

• Serve as initial contact and coordinator for patients.

• Responsible for tracking, coordination and communication of patient referrals

• Coordinate all necessary appointments and follow-up procedures while focusing on excellent patient relations.

• Prioritizes referrals by their urgency and addresses them in a timely manner

• Enters complete demographic, Insurance information and appropriate clinical information is entered into our electronic health record, EPIC

• Requires strong multi-tasking capabilities.

• Point of contact for patients and specialists. Assist in problem solving potential issues related to their referral.

• Requires adherence to strict confidentiality guidelines and full adherence to HIPPA regulations

Education:

• Associates Degree required

  Minimum Qualifications ­­­­­­­­­­­

• One-two years of related experience in a medical practice

• Working knowledge of computer-based applications and strong PC/ keyboard skills.

• Strong attention to detail and demonstrated ability to use sound judgment in decision making.

• Excellent organizational skills with demonstrated time management skills.

• Ability to handle high workload volume with many variables, demonstrating flexibility and adaptability.

• Excellent customer service skills (written and verbal), demonstrating the ability to work effectively and efficiently with a diverse population.

• Prior experience in customer service.

• Ability to work well independently as well as within a team unit.

• Previous EPIC experience preferred.

Competitive Benefits and Perks:

• Paid hands-on training

• Opportunities for growth within the Albany Medical Center

• Medical Coverage (CDPHP), Dental and Vision plans available

• Located on main public transportation lines

• Paid Time Off

• Tuition Reimbursement

• AMC Pension Plan and 403B Retirement

About Albany Med

Best of the Capital Region

Albany Med is at its best when our community needs us most. We’ve been voted Best Hospital in the Times Union’s annual readers’ poll for two consecutive years.

For more information about Albany Med, visit our website at amc.edu and interact with us on LinkedIn, Facebook, Instagram, and YouTube.

Salary Range: $19.78/hr - $31.66/hr

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.