Digital & IT Analyst

Location : Akron, OH, United States

Job Family : Information Technology

Job Type : Regular

Posted : Mar 20, 2025

Job ID : 55609

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Job Description

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Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world’s leading producers of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today.

In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner.

Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of core company values. As a result, our business growth is impressive and consistent. Best of all, our team members share in the success resulting from that growth.

· We offer competitive vacation and 13 paid holidays

· 401(k) with a 5% matching contribution with immediate investing

· Competitive annual bonus incentive plan

· Health benefits effective day 1...and much more!

The Digital and IT Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. Leads limited scope projects using information technology to enable business improvement and perform critical analysis under limited supervision. Collaborates with other Technical Analysts, Senior Technical Analysts, and end users.

Essential Functions:

• Support day-to-day user issues, and walk-ins and address issues submitted via Service-Now ticketing system.

• Support and perform system/application upgrades of software and licenses and vendor management.

• Setup new hires and help with their onboarding process

• Assist in the long term migration to standard engineering & manufacturing tools

• Assist with small to medium continuous improvement projects

• Get involved in SOX and CMMC compliance audits and actions

• Establishes and develops procedures for proper utilization of Digital and IT technology

• Assist in training and mentoring new team members

• Ability to travel as needed

• Available to provide after-hours and weekend technical support as needed

This position may be assigned (but is not limited to) one of the following key information technology disciplines and/or services:

• Application Programming

• Software Support

• PC Support

• LAN/WAN Support

• Help Desk

• Engineering Applications & license support

• Business Systems (SAP ERP, SAP MES or other related technology)

Qualifications:

• Bachelor degree required; preferably in computer science, information systems, or related field; or equivalent IT experience

• 2+ years related IT experience

• Proficient in Microsoft Office and OS tools

• Excellent written and verbal communication and collaboration skills

• Demonstrated leadership aptitude, learning agility, and adaptability

• Strong interpersonal skills, relates well with all levels of the organization

• Ability to establish own priorities and adapt to changing priorities

• Demonstrates ability to manage projects

• Worked with ServiceNow ticketing systems or similar

• Basic knowledge in VMWare

• Basic knowledge in server support (Win Server 2008-2019)

• Basic Understanding of Networks and Cisco Technology

• Proficient in supporting Windows 7, 10 and 11 professional & Microsoft Office 365

• Basic knowledge in SCCM, managing GPOs, and Active Directory Management

• Intune experience for setting up phones and cell phone support

• Experience with help desk and general user issues with applications support

Preferred Skills:

• Experience working with PowerApps or PowerBI

• SQL Server, MySQL, or Oracle database experience a plus

• Experience working with Agile methodologies, like Azure DevOps

• Experience with VB, PowerShell, Bash, or other scripting experience

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions. Minority/Female/Disability/Veteran/VEVRAA Federal Contractor

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf