Description

Job Title: Operations Manager

Job Description:

Summary: The Operations Manager has complete responsibility for End to end FC operations in her/his function along with a) Building level cost efficiencies at a Six sigma level deliverables b) Running Regional/National level key Initiatives c) ensuring Quality and Building Health d) eam development and diverse employee engagement at FC interfacing with all support functions

Responsibilities:

• Ensure a safe work environment for all associates

• Lead and supervise a team of Area Managers, TL's as Direct reportees supported by PAs and Associates in Outbound Operations

• Responsible for the overall Safety, Quality, Productivity and Delivery performance of Outbound Operations

• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs

• Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.

• Ensuring Building heath and inventory metrics with best in class quality metrics

-Ensure BM rates and OP2 throughput deliverables

-Interfacing well with other OM's. Taking up cross functionally the adoption of best practices.

• Proactively identify and lead process improvement initiatives

• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.

• Lead ART (Annual Sale) events from capacity planning perspective and prepare Man, Material , Machine in its perspectives.

• Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.

• Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.

• Manage People and team development

• Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.

• Create leaders and talent pipeline. Good stake holder management and project management skills

• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Education requirements- Preferably and Engineer/MBA with an experience of 6-10 years Key job responsibilities

To start with this is a position in FCD, but is subject to internal rotation requirements

About the team

A team of Area Managers and Team Leads

Basic Qualifications

• 3+ years of employee and performance management experience

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience