Bio-Techne is a leading supplier of life science products to the research industry. The company is growing at a fast pace both organically and through acquisitions. The European headquarters is based in Abingdon with a distribution centre in Dublin, and a manufacturing facility in Bristol. There are subsidiaries in France, Germany, Switzerland, Italy, Spain, Poland, Hungary, and Czech Republic, with further manufacturing sites across the USA.

Position Summary:

We have an exciting opportunity for the right candidate to join a friendly, knowledgeable team, to assist with the day-to-day support of users, systems, and infrastructure, to ensure IT meets all business requirements as well as developing their own career within a rewarding and supportive environment.

The EMEA IT team currently provide remote and onsite support to some 500 staff across 8 sites within the EMEA region and closely interacts with Bio-Techne IT staff in other regions such as North America and APAC.

Duties & Responsibilities:

• 1st & 2nd line user support and administration

• Assist in roll out of new hardware/software from procurement through to delivery.

• Manage user onboarding/offboarding requirements.

• ITSM Incident ticket management

• General Network/Infrastructure Support

• Assist where necessary with any IT led corporate initiatives including potential European travel.

Technology:

Essential

• 6 to 12 months experience and understanding of IT user/infrastructure environment.

Desirable

• Windows 11

• Active Directory/Group Policy

• Office365

• Networking – TCP/IP

• Windows 2016 Servers

Qualifications

Minimum Requirements/Qualifications:

• Driving License would be a benefit as there may be a requirement to work from an alternative UK site.

Personal Qualities and attributes:

• Team player

• Self-starter with ambition, energy and will to succeed.

• Ability to demonstrate a passion for customer service.

• Exceptional attention to detail, time management, and organizational skills

• Excellent written and verbal communication skills.

• Ability to perform a wide variety of tasks and multi-task efficiently.

• Professional demeanor.

• Enjoy learning and sharing of knowledge.

• Ability to remain calm under pressure.

• Ability to work in a fast-paced dynamic environment.

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.