Product Support Engineer - Qualtrics

Job Req ID: 35576

Posting Date: 22 Aug 2024

Function: Software Engineering

Unit: Digital

Location:

Snowhill, Birmingham, United Kingdom

Salary: competitive

Why this job matters

The Software Engineering Professional supports the execution of the software engineering strategy and roadmap that supports BT's commercial strategy through cross functional project and technical delivery and the participation of a team that pursues innovation as well as engineering excellence. This role has the responsibility for developing cloud native applications aligned to strategic vision. The role will work closely with other team members in a fixed capacity squad to build Apps and support cloud native Apps.

#hj24

What you’ll be doing

You will be Supporting on the implementation of technical solutions for both customers and colleagues and delivers on the resolution of inter-system issues, working within crossfunctional squads to assist in creating and implementing technical solutions for a domain or cross domain activity within a specific technology area.

• Support in the execution of technical decisions, choices and architecture for a wide range of high performance products and manage the capability and transformation

• Supports the design and development of software solutions in accordance with the wider architecture and security standards.

• Supports with the designs of technical specifications and development of software solutions of smaller and /or less complex initiatives in partnership with team, contributing towards the quality of delivery.

• Writes, tests and reviews code, refining and rewriting as necessary under supervision and communicates to engineering professionals and colleagues involved in the project.

• Integrates existing software products and solves routine problems to enable incompatible platforms to work together

• Maintains systems by monitoring and correcting software defects.

• May support engineering and operational excellence initiatives, assisting with implementing metrics and processes for regular assessment and improvement.

• Interact with cross-functional teams to understand the business requirements and convert them into effective solutions.

• Mentor junior engineers and contribute to the development of a strong engineering culture within the team.

• Work as part of an agile team to turn complex business needs into elegant solutions.

• Conduct design reviews to ensure solutions fit our architecture, security, scalability and maintainability guidelines.

Skills and Experiences

Functional experience/skills

• Understanding of the HR function within a global corporate organisation including local HR legislation impacts on systems and processes

• Experience of working e2e across a service delivery value chain

• Excellent organisational and time management skills

• Clear thinker with vision, passion and energy with strong attention to detail

Technical experience/skills

• In-depth knowledge of the HR SaaS solution

• Excellent documentation and written communication skills (workbook updates, creating

support tickets, etc.)

• Experience in requirements gathering and driving true SaaS adoption

• Understanding of basic XML concepts, system development and testing

• Understanding of GUI; radio button, pick lists, and other configuration items

• Working knowledge of tools used in a run team environment e.g. ticketing tools, testing

• Agile methodology and Agile development Colleague Experience

• Strong relationship skills – both internal/external with Strong communications skills with the ability to communicate at all levels of the organisation – to both technical and business audiences

Problem Solving

• Experience identifying problems and solving them to continually improve the colleague experience

• Experience managing a backlog of problems and initiatives and ability to prioritise this workload

• Strong problem-solving and troubleshooting skills

Benefits

Annual On target bonus 10% (personal and company multipliers)

BT Pension scheme; minimum 5% employee contribution, BT contribution 10%

Life Assurance

Direct share scheme

Exclusive colleague discounts on our latest and greatest BT broadband packages

50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans

My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers

Discounted EE TV including TNT Sport and the NOW Entertainment membership

Great support for working parents including pay whilst on maternity, adoptive, and paternity leave

Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

25 days annual leave (not including bank holidays), increasing with service with buy holiday option

Volunteering days so you can give back to your local community

Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.