Description

Amazon is continuously striving to be the Earth’s most customer-centric company. AWS has the world’s most comprehensive and broadly adopted cloud platform, with the deepest and broadest portfolio of cloud services available. AWS Professional Services (ProServe) is a global team of consultants that helps enterprise customers achieve their business outcomes on AWS Cloud. ProServe consultants work with hundreds of the world’s largest enterprises to help them deliver their cloud initiatives.

To help grow and scale this business, we are looking for an Operations Analyst who has strong operational, organizational, collaboration, and communication skills.

About this role:

The Operations Analyst works with Practice Managers and Business Operations to execute the resource management, partner, and order operations mechanisms. The individual will manage daily responsibilities and projects independently and influence multiple stakeholders. They will use their in-depth experience to support the Professional Services Sales and Delivery Practice teams. The team member will continuously improve operational processes and functions, and ensure that effective management of company and external resources is operationally effective and allows the company to be more competitive.

The Operations Analyst manages multiple assignments and processes concurrently, prioritizing accordingly – within and outside of their team, including actively participating in relevant work streams. They escalate matters that may have increased business risks at the right time and influence others through their professional experience.

The ideal candidate will possess a mix of Consulting, Strategic Planning, Analytics, and Operations background. They will have demonstrated experience providing strong business analytics, and delivering on projects of all sizes. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are able to roll up your sleeves, dig in and get the job done. In this role you will anticipate bottlenecks, make trade-offs, and balance the business needs versus technical constraints. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.

Key job responsibilities

• Managing the availability of resources by maintaining up-to-date assignment information;

• Constantly monitoring resource assignments and timesheet data to ensure accuracy of forecast;

• Maintaining up-to-date profiles of skills, knowledge, and competencies for practice resources;

• Allocating ProServe staff and partners to ProServe projects;

• Advertising open project assignments, and promoting the availability of consultants to encourage sharing of resources across regions to increase utilization;

• Proactively spot projecting bench time for consultants

• Own weekly activities of skills maintenance, variance accuracy and reporting as well resource request hygiene (demand hygiene)

• Be a strategic partner with ProServe Area Leaders to provide long term resourcing insights, to support hiring plans, to calibrate organization change and optimize the supply of resources v/s demand

• Own the setup for all Project accounting for Professional Services ensure complete and accurate project and assignment set up in project accounting system consistent with the contract statement of work for all projects, while adhering to SLAs.

• Collaborate with sales leadership, sales operations, revenue operations, and legal on the setup and approval process of ProServe engagements while demonstrating a sound understanding of the business.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor's degree or equivalent

• 3+ years' Business Operations, Sales Operations or Professional Services experience

• Advanced Excel skills for reporting and data analytics

Preferred Qualifications

• Strong written and verbal communication skills

• 1+ years’ experience in Professional Services resource management

• Experience with Salesforce or similar CRM applications

• Continuous improvement, problem solver, and collaborative team player mindset

• Ability to manage, educate, develop and consult with internal clients