Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Lab Business Development

Job Summary:

With assistance from others, manage the Dermatopathology relationship with Vanderbilt Medical Laboratories (VML) services. Communicate information on new products or services and conduct visitations/meetings with clinicians and current or future customers to determine their needs and enhance their relationship with VML. Maintain existing relationships, follow up on issues, and seek growth opportunities where applicable.

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Key Responsibilities

• Promote Vanderbilt Medical Laboratories (VML) services to clinicians and existing or new customers in a designated or assigned territory and maintain existing relationships.

• Contact clinicians and customers to assess their needs, ensure they are being met, and provide feedback to VML leadership and departments about concerns or problems clinicians, administration, or staff express. Seek problem resolution and follow up with all individuals to ensure complete satisfaction.

• Document all issues and concerns using Business Development tools and processes, including Excel reports and timely information entry into a Customer or Physician Relationship Management (CRM/PRM) system. Follow Territory Management guidelines for information submission, call points, visit requirements, terminology, reporting, etc.

• Provide information on VML services, including test directory updates, new test introductions and technologies, education, general marketing information, secure promotional activity attendance, etc.

• Work with other VML departments and individuals to implement or onboard new clinicians, VUMC, and non-VUMC customers.

• Represent VML service offerings at national, regional, and local conferences or symposiums. Effectively manage brand image, customer relationships, and timely communication of opportunities.

• Proven ability to communicate at an advanced level, written or verbal. Establish and maintain ongoing communications with clinicians, customers, and office staff, including routine visits, emails, and phone calls.

• Participates in developing and implementing specific outreach relationship-building, marketing plans, and materials to support VML’s Business Development strategy.

Other Duties as Assigned and Specific to Dermatopathology:

• Direct line of contact with the department, preferably direct text/phone access during office hours - Liaison

• Ensure specimens are accessioned and processed in a timely fashion and sent to OHO – Liaison to work with PA Supervisor

• Oversee lab operations, training and supervision of histology techs, and the requisite workflows to ensure high-quality cuts and stains, and a rapid TAT - Liaison to work with Histology Team Leads

• Maintain and track QA on operations, cuts & stains, TAT, and other metrics as needed.

• Liaison to work with AP Manager

• Responsible for workflow on pulling blocks/slides from the lab and sending them to us at OHO - Liaison to work with Path Support Supervisor

• Serve as a go-between with the lab in case we have issues - Liaison

• Help structure and coordinate workflows with external labs/internal consults/Surgpath to get slides/blocks / molecular / and accompanying documentation routed appropriately - Liaison to work with Path Support Supervisor

• Interact with transcription services/EPIC team to make sure reports make it to the EMR - Liaison

• Facilitate logistics of delivery services via Courier, UPS, FedEx, etc…

• Liaison to work with other internal departments to ensure service delivery expectations

• Resolve issues related to transportation, missing documentation, or shipments that might prevent/delay processing - Liaison to work with other internal departments to ensure service delivery expectations

• Manage the supply chain/inventory of operational supplies - Liaison to work with other internal departments to ensure service delivery expectations

• Facilitate the acquisition and implementation of new stains as/when necessary - Liaison to work with Histology Team Leads

• Ensure CLIA compliance for the histology lab CLIA - Liaison to work with AP Manager

• Coordinate with IT, Finance, and operations to facilitate existing/new daily/monthly reporting efforts as needed (TAT, QA, ICD10, etc…) - Liaison to work with AP Manager

• Monitoring of cases that are pending a diagnosis/report - Liaison to work with AP Manager

• Work with IT, Billing, Managed Care, and Revenue Cycle to ensure transcription, coding, billing, and revenue are structured and routed as necessary* - Liaison to work with AP Director

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

3 years

Education:

Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled