Posting Detail Information

Working TitleIT Coordinator

Position LocationFort Collins, CO

Work LocationPosition qualifies for hybrid/in-office work

Research Professional PositionNo

Posting Number202400579AP

Position TypeAdmin Professional/ Research Professional

Classification TitleTechnical/Support II

Number of Vacancies1

Work Hours/Week40

Proposed Annual Salary Range$55,000-63,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on05/06/2024

Description of Work Unit

Colorado State University, Colorado’s first and only Land Grant University with an enrollment of about 30,000, is a public, land-grant institution classified as RI (highest research activity) in the Carnegie Classification of Institutions of Higher Education. The university is located in Fort Collins, a dynamic community of 167,000 located at the foothills of the Rocky Mountains, 65 miles north of Denver. Northern Colorado is known for its natural beauty, economic vitality, and abundant cultural and recreational opportunities. The CSU main campus sits at the eastern base of the Rocky Mountains, one hour north of metro Denver. It offers excellent access to transportation, outdoor interests, and a mild climate with abundant sunshine.

The College of Liberal Arts is a community of arts, humanities, and social science scholars who create and extend knowledge and artistry that develops reflective citizens and confident leaders. We value diversity and inclusion in the workplace, aspiring to a productive environment in which everyone feels valued, where their talents are fully utilized, and where all individuals can bring their full selves to the role. We promote the CSU Principles of Community – Inclusion, Integrity, Respect, Service, and Social Justice –https://inclusiveexcellence.colostate.edu/resources/principles-of-community/. We therefore encourage applications from all individuals who share these values and we prioritize a fair and equitable search process that strengthens a diverse, creative and effective community.

The College of Liberal Arts IT department provides customer service and technical support to the faculty and staff of the 14 departments within the college.

Position Summary

This position will be primarily responsible for providing service for IT help and service requests that will be a mix of novel complex issues and routine issues. This position will be the primary project support with computer replacement projects, new hire deployments, and lab refresh and maintenance projects. This position will also be creating, maintaining, modifying, testing, and updating department documentation for systems and processes, training materials, and knowledge base entries.

Required Job Qualifications

• Bachelor’s degree in computer information systems, Sciences, Business, Management, Liberal Arts or similar field plus one year of full-time professional experience OR

• An Associate’s degree with 2 full-time years of related professional experience

OR

• High School Diploma (or GED ) with 4 full-time years of related professional experience

Full-time related professional experience is considered as an IT technician with experience encompassing the following areas:

• Providing IT Support & Service Management through multiple modalities (e.g., in person, ticketing system, remote support, email)

• Hardware support (e.g., troubleshooting & repair, deployment, provisioning)

• Software support (e.g., Windows, installation, troubleshooting)

• IT maintenance activities

Part-time experience is counted at 50% of full-time. Student employment will also be considered.

We will consider applicants that have pending degree awards if the degree will be awarded by 5/31/2024.

Preferred Job Qualifications

• Experience providing technology support in a fast-paced higher education organization

• Demonstrate the ability to offer a high-level of customer service

• Demonstrate clear and effective written and verbal communication skills

• Demonstrate the ability to stay current with technology and operating systems

• Technical experience in any of the following areas:

• Experience with Microsoft Endpoint Configuration Manager or Intune for end point management and deployments.

• Experience with MS Active Directory and object management

• Apple MacOS, iMac, & MacBook support experience

• Experience with JAMF Pro device management system

• Experience mentoring full or part-time employees

• Technical certifications related to technology desktop support (e.g., CompTIA A+, Network+)

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty CategoryService and Support Management

Duty/Responsibility

• Service Desk Requests – provide service for IT help and service requests that will be a mix of novel complex issues and routine issues. Independently manage your work queue, analyze the problem, and determine an appropriate course of action or escalation path. Support requests will also include special duty assignments for non-routine special support requests, consulting with the end user or department to develop a novel solution to their request or special project.

• Project Support – Primary project support will be with computer replacement projects, new hire deployments, and lab refresh and maintenance projects. Duties include planning the needs of the projects, determining what technology will support the outcome of the project, consulting with the department or end-user about specific needs, & developing/executing a deployment plan to efficiently complete a project within its operational window. This also includes supporting additional projects as needed by the department or unique events/projects.

• Continuous Operational Improvement – Analyze department processes and make recommendations on changes to processes, systems, or working environments to better facilitate our mission to support the college.

Percentage Of Time80%

Job Duty CategoryDocumentation Support

Duty/Responsibility

• This includes creating, maintaining, modifying, testing, and updating department documentation for systems and processes, training materials, and knowledge base entries.

• This also includes analyzing the needs for new documentation or modes of delivery for documentation and recommending changes or improvements to the process.

Percentage Of Time10%

Job Duty CategoryStudent Mentoring

Duty/Responsibility

• Provide training and feedback on student work.

• Supervise assigned students and inspect their work providing encouragement and correction.

Percentage Of Time5%

Job Duty CategoryProfessional Development and Service

Duty/Responsibility

• Engage in a variety of professional development sessions that incorporate department and personal goals to increase competency areas and to provide new ways of approaching department challenges.

• Participate in college and university-level committees, councils, and user groups to represent the College of Liberal Arts and to increase knowledge of organizational operations and awareness activities of other groups.

Percentage Of Time5%

Application Details

Special Instructions to Applicants

Interested applicants must submit a cover level which addresses how professional experiences align with identified required and preferred qualifications of the position, a current resume, and the names, e-mail addresses, and telephone numbers of three (3) professional references. References will not be contacted without prior notification to candidates.

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires)

Search ContactBryan Gillispie; bryan.gillispie@colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu.

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Cover Letter

• Resume

Optional Documents